FAQs

The users can sign up on FCL games app by downloading it from the homepage of the FCL games website.
The users may encounter signup problems due to various reasons. The primary reasons due to which the user might not be able to signup can include entering incorrect email address or password. In case the user has forgotten his/her password, there’s a Forgot Password option available to help you. By clicking on it, the user will be taken to a new webpage, wherein they can reset the password by entering the registered mobile number and FCL will send an OTP on that number. The user has to enter the OTP sent by FCL to reset their password.
No. A user is allowed to have only one account under his/her name with valid supporting documents on FCL. Please refer to Fair Play policy for further details.
In case you are a registered and verified user of FCL, and are using the correct registered email address and mobile number but still can’t login into your FCL account, please reach out to us via the Contact Us page.
The users can easily avail the services offered by FCL and play contest(s) organized on FCL to win huge cash prizes. In order to play, the user needs to follow these simple steps:
  • Register/Login to FCL
  • Select the match you want to join and then click on the ‘Create New Team’ button for creating your team.
  • Create your team (including a Captain & Vice-captain) within an allocated virtual budget of 100 credit points choosing from all the players in the match.
  • Join free or cash contests of your choice. Cash contests let you earn instant cash rewards and require a contest entry amount.
  • After the beginning of the match your team is awarded points based on the on-field performance of your selected players. Final points, ranks, and winners are declared after the end of the match.
In an event wherein one of your selected players is included in the match but does not play, then your team will not be awarded any points for that player.
No, the users cannot choose players from one team only. They are allowed to choose a maximum of 7 players from a single team in cricket & football. The remaining players should be selected from the other side.
FCL allows the users to create their team within a virtual budget of 100 credit points only. Thus, the user must use the provided credits efficiently for selecting all the players of the team within the given budget of 100 credit points.
These selections can help the user win extra points. The player chosen as the Captain of the team is awarded 2 times the original points whereas the Vice-captain of the team is awarded 1.5 times the original points according to their on-field performance.
The users are allowed to make innumerable changes in their team but prior to the deadline of the match. In addition, the changes made by the users are modified and reflected instantly.
The users can create multiple teams only after creating their first team. The users can create another team by clicking on “Create New Team” option. The user can additionally create a new team by cloning his/her previous team via the “Clone” option available on the My Teams page.
In a multiple team contest, a user can create upto 11 teams.
In an event wherein the contest displays “Multiple Entry,” a user can create upto 11 teams otherwise the user is allowed to join one contest with one team only. The user can identify a “Multiple Entry” contest through an “M” sign embarked on the contest.
The users are allowed to choose their team in a contest (Choose Team 1 or Team 2 to compete) from the ‘Joined contests’ tab until the deadline.
The users are awarded scores on the basis of the on-field performance of their selected players in the live match. Check out our ‘Fantasy Points System’ to know more about the points.
The points usually get updated in every few minutes, however, the final points, teams’ total and your rank are calculated and updated after the completion of the match. The declaration of winners and distribution of winnings is accomplished only after the point verification on the part of FCL.
In an event wherein there’s a tie between two or more users the winnings are distributed between the users equally.
No, points are not awarded to the users for a super over in a match as the points scored or wickets taken by the players in a super over are not considered in their official records.
The users can easily join any of the contests organized by FCL by just clicking on the ‘Join’ button below the specific contest that the user wishes to join.
In an event wherein an ODI/T20 is called-off, the online fantasy cricket gaming contest(s) organized on FCL associated with the real match will be cancelled and the contest entry amount will be refunded to the users. This comprises of both the circumstances wherein the real match is abandoned either without a single ball being bowled, or the match is abandoned after it has begun.
FCL updates the final ranks and points immediately at the end of every match. In an event a user wins a cash prize in a contest(s), the winnings amount will be credited automatically to the FCL wallet of the user.
The amount in the winnings account of the user should be withdrawn to the user’s bank account within 365 days of the transfer. In an event the user fails to withdraw his/her winnings within 365 days of credit, then the winnings amount of the user will be forfeited by FCL.
The users can check their FCL account balance by clicking at the Your Account section available in the bottom bar, for a detailed account balance and most recent transactions on FCL.
The users can add balance to their FCL account in a similar way as purchasing products on an e-commerce platform. Select an image from the given options according to the amount you want to deposit/add into your wallet. The respective image on purchase shall be shared with you by e-mail and the corresponding amount will be added to your FCL wallet. FCL supports various transaction methods such as Debit Card, Credit Card, Net banking and different digital wallet services (Paytm, PhonePe, MobiKwik, etc.). If the users have any query regarding adding balance to their FCL User Account they can reach out to us via our Contact Us page.
This usually happens when there is a delay in communication among the parties involved in the transaction primarily from the bank’s end. In such an event the users can reach out to us via our Contact Us page with the screenshot of their card/bank statement affirming that there has been a deduction from the user’s card so that we can check and assist the users with their concerns and queries.
The account balance of your FCL User Account will be updated immediately after you have made a deposit to your account. In case the balance in your FCL account is not updated, immediately reach out to us via our Contact Us page.
Yes, the amount deposited in your unutilized accounts come with an expiry date and should be used within 365 days of credit. In an event, the user does not use the amount deposited in their unutilized section within 365 days from the date of credit FCL is authorized to forfeit such unutilized amount, without any liability or obligation to pay any compensation to you.
The cash bonus offered by FCL can be defined as an amount awarded to the users by FCL under various schemes and promotions of FCL. In addition, the users can receive a cash bonus when they join FCL for the first time they join the platform. The cash bonus earned shall expire in 14 days from the day of receiving it.
In order to join contests on FCL, the users are required to verify at least their email address and mobile number. However, the user will not be eligible for the cash bonus offered by FCL to its new users. Also, the user shall not be allowed for any withdrawal until and unless his/her account is verified by FCL.
The account verification process of FCL is very simple and a one-time process. In order to verify your account manually click on your Avatar face available at the top left corner, select My Profile from the drop-down menu and then click on the “Verify” button. Verify your account by following the below-mentioned steps:
  1. Enter your mobile number and then enter the OTP received on the mobile number to verify your mobile number.
  2. Enter your email address and verify your email address by clicking the verification link sent by FCL. In the event you have chosen direct registration by logging in with your Facebook or Google+ your email address will be automatically verified by FCL.
  3. The third step of the verification process at FCL is the valid KYC ID or PAN Card verification. In order to successfully verify your valid KYC ID or PAN Card details, upload your valid KYC ID or PAN Card image, and other required details. After successfully uploading and entering the required details click on ‘Save KYC ID or PAN Card'.
  4. After successfully submitting your valid KYC ID or PAN Card details submit your bank account details for completing the verification process. PAN card and bank account details are verified on the very same day.
Note: The Name on the valid KYC ID or PAN Card and the image proof uploaded as required for Bank Account verification should match with each other. In addition to this, only the original image of the valid KYC ID or PAN Card is acceptable, we do not accept photocopies of KYC ID or PAN Card for verification.

FCL is an online fantasy sports gaming platform that enables its users to earn winnings by using their skills and knowledge. To make withdrawals from your FCL account, it is mandatory to verify your valid KYC ID or PAN Card details with FCL as a proof of identity. Also, as per government rules, TDS deduction is necessary as & when required at FCL, therefore, we require a user’s valid KYC ID or PAN Card.

In the event the user does not have a valid KYC ID or PAN Card, he/she can still play on FCL and the winning amounts will be deposited in the “Your Winnings” section of users’ FCL User Account. Further, the user can withdraw the amount by applying for a valid KYC ID or PAN Card in the meantime and verifying his/her valid KYC ID or PAN Card details with FCL.

In an event wherein an ODI/T20 is called-off, the online fantasy cricket gaming contest(s) organized on FCL associated with the real match will be cancelled and the contest entry amount will be refunded to the users. This comprises of both the circumstances wherein the real match is abandoned either without a single ball being bowled, or the match is abandoned after it has begun.

Your account verification with FCL can fail because of many reasons which might include:
  1. You have not uploaded your valid KYC ID or PAN Card as an identity proof mandatorily required for verification
  2. The PAN card number entered by you does not match with the valid KYC ID or PAN Card details submitted at the time of verification request.
  3. The Date of Birth entered by you at the time of creating your FCL account does not match with the Date of Birth mentioned on the valid KYC ID or PAN Card submitted by you.
  4. Your name on the valid KYC ID or PAN Card and on the bank account does not match.
  5. The IFSC code you have provided is either incorrect or does not belong to the bank branch mentioned for verification.
  6. The visibility or clarity factor of the documents uploaded by you is very low.
  7. The bank account number on the bank account proof uploaded by you for verification purpose does not match with the Bank account number entered by you in the verification request.
In the event, if your verification request gets rejected and your verification fails you will be informed about the reason leading to verification failure which will be appearing on top of the verification page for your reference.
The users are allowed to withdraw winnings from the “My Winnings” section of their FCL User Account, only after they successfully complete the verification process. The users can withdraw a minimum of Rs. 200 and a maximum of Rs. 75000 in a day. Further, the withdrawal amount will be deposited into your bank accounts within a time period of 2-3 days.
To successfully complete the withdrawal process, the user needs to provide certain information as a part of identity verification. The user needs to provide the following bank account details:
  1. Name of the bank
  2. Name of the branch
  3. Name of the account holder
  4. Account Number
  5. IFSC code / IBAN / SWIFT Details
  6. Upload Bank Proof (Bank Passbook / Cheque Image)
FCL does not allow any individual below the age of 18 to participate or use the services and Fun Features provided by FCL.
In the event, the Winning amount crosses the mark of (₹10,000 Convert to equivalent dollars), a tax of 30% is imposed on the amount which is paid off by FCL by deducting the tax amount from the winnings. However, the users are provided TDS certificates in accordance with the Income Tax Act 1961. In addition, the users shall be responsible for payment of any other applicable tax, including (but not limited to), income tax, gift tax, etc. in respect of their winnings.
You can add a credit/debit card to your FCL account by following a few simple steps. Click on ‘Add Cash’ tab, enter the amount you wish to add and select your payment gateway, select a card and enter your card details. Click on ‘Save & Proceed.’
FCL uses secure and credible third-party payment gateways for transactions that use 3D secure authentication which ensures that it is safe to share your card details with FCL. Also, FCL does not store any of your card information, including your CVV number.
Yes, you can add numerous credit/debit cards to your account until and unless they have not expired.
Help & Support
+91-8469004888
 
Write to us for any complaint or feedback
support@fclgames.com
Disclaimer
FCL is neither associated nor claims any association or affiliation in any manner with any sports governing leagues or authorities in the world, including (but not limited to) the Board of Control for Cricket, Football, or any sports, unless stated otherwise.
 
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